Refund policy
Refund Policy
Last updated: August 2026
At Empulse Pilates, we want you to be happy with your purchase. Please read our refund policy carefully before booking or purchasing.
- Class Cancellations by Clients
We require a minimum of 6 hours' notice to cancel a class booking.
Package holders: Cancellations made 6 or more hours before the class start time will have the class credit returned to their package.
Pay-as-you-go bookings: Cancellations made 6 or more hours before the class start time will receive a full refund.
Late cancellations and no-shows: Cancellations made less than 6 hours before the class start time, or failure to attend without notice, will not be eligible for a refund or credit, regardless of booking type.
- Class Cancellations by Empulse Pilates
If Empulse Pilates cancels a class for any reason (including insufficient numbers or unforeseen circumstances), all affected clients will be notified as soon as possible and will receive a full refund or credit, as applicable.
- Class Packages
Class packages are non-refundable once purchased, except in exceptional circumstances at the sole discretion of Empulse Pilates. Packages are non-transferable and are for personal use only. Package expiry terms are communicated at the time of purchase.
- Gift Cards
Gift cards are non-refundable and have no cash value. They may be used toward classes only and cannot be exchanged for cash or used for merchandise or other products.
- How to Request a Refund
To request a refund where applicable, please contact us at empulsepilates@gmail.com with your booking details. We will process eligible refunds within 5–10 business days to your original payment method.
- Changes to This Policy
Empulse Pilates reserves the right to update this Refund Policy at any time. Any changes will be published on this page with an updated date.